Call scenarios
Setup toggles are independent. These diagrams show how they compose when a customer calls or texts. Start with forwarding and a greeting. Add Direct calls, Hang-ups only, Draft Mode, and iMessage when you need them.
Each feature is described in the Setup Guide.
Missed call from the business line
The default. Customers call the number they already know. If nobody answers, the carrier sends the call to your agent.
Setup. Missed Call Forwarding on. Greeting and Voicemail on. Direct calls off unless you also want a live phone to ring after the forward.
Hang up before leaving a message
The caller hears the greeting and drops before the beep. Hang-ups only texts them. Real voicemails stay saved with no agent reply.
Setup. Text to Customer on, Hang-ups only on. Draft Mode holds that text until you turn Draft Mode off.
Ring a live phone first
The forward still hits StarAgent so the call is logged. Direct calls then rings a phone people actually answer. Misses use your usual voicemail and text rules.
Setup. Direct calls on. Phone to ring is the owner desk line, not the number that forwards into the agent.
The iPhone that sends iMessage
BlueBubbles moves texts. Voice still uses carrier forwarding. Calling that iPhone reaches StarAgent only if Verizon or your carrier already forwards unanswered calls to the agent number.
Setup. BlueBubbles connected. Missed Call Forwarding enabled from that iPhone. Direct calls should ring a different phone, never this one.
Someone dials the agent number
The agent number is usually hidden. If a caller finds it, Direct calls can ring your live phone the same way a forwarded miss does.
Setup. Direct calls on. Same miss rules after a no-answer.
Text in with no call
Someone messages the business without calling. Inbound Texts replies from Business facts and Memory. iMessage uses BlueBubbles. Carrier text uses the agent number.
Setup. Inbound Texts on. BlueBubbles if you want iMessage. Draft Mode holds the reply until you turn it off.
A stacked setup
All of the voice toggles can be on at once. The customer still dials one business number. StarAgent logs the call, tries a live phone, then voicemail, then a hang-up text if they leave nothing.
Setup. Missed Call Forwarding, Direct calls, Voicemail, Hang-ups only, and Draft Mode. BlueBubbles for iMessage on a separate path.